How Can We Help?
Find answers, product guidance, and support for your Nioksstil device.
Quick Help
Check Order Status
Track your order and see the latest shipping and delivery updates.
Cancel an Order
Need to change or cancel an order? Contact us and we'll help you get it handled.
Troubleshooting
Find solutions to common device, charging and usage questions.
Returns & Exchanges
Review return windows, exchanges, and how to start a return.
Warranty
See what's covered under our 1-year limited warranty.
Care & Maintenance
Learn how to clean, store and care for your device.
Popular Questions
How often should I use my Nioksstil LED mask?
Follow the recommended usage instructions provided with your specific Nioksstil device. Consistency is generally more important than extended sessions.
How long does a treatment session take?
Treatment time varies by device and mode. Please follow the recommended session time in your product user guide.
How do I clean my LED mask?
After use, gently wipe the surface of the mask with a soft, slightly damp cloth. Follow the care instructions included with your device and avoid immersing electronic components in water.
How long does shipping take?
In-stock U.S. orders are typically processed in 1–3 business days. After the carrier scan, standard U.S. delivery is typically 3–7 business days. These are estimates, not guarantees. We email tracking when the label is scanned. See Shipping & Returns.
What is your return policy?
Unopened, unused LED masks may be returned within 30 days of delivery with an RMA. Used or worn masks follow the warranty, not a try-and-return refund. After-sales requests need photos or a video. See Shipping & Returns.
How does the warranty work?
We provide a 1-year limited warranty against manufacturing defects for products bought on this official website. Using the mask does not void a true defect claim. It does end a change-of-mind return. Claims need photos or a video of the issue. Details: Warranty.
Still Need Help?
Our support team is here to help with product questions, orders and troubleshooting.