1-Year Limited Warranty
At Nioksstil, we stand behind the quality and craftsmanship of our products. We provide a 1-Year Limited Warranty from the original date of purchase against defects in materials and workmanship that occur under normal use.
If your Nioksstil product experiences a malfunction or quality issue during the warranty period, please contact our customer support team at support@nioksstil.com.
To help us evaluate your claim, please provide:
- Your order number
- Product name or model
- A description of the issue
- Photos or a video clearly showing the issue
- Proof of purchase, if requested
Our support team will review the information provided and determine whether the issue is covered under this warranty.
If the product is confirmed to have a manufacturing or quality defect covered by this warranty, Nioksstil will repair, replace, or refund the affected item. If a replacement is not reasonably available, we will refund the purchase price of that item. This warranty is about defects. Change-of-mind returns for unopened, unused masks are described in the Refund Policy and are a separate 30-day process.
Warranty Period
The warranty is valid for 1 year from the original date of purchase.
Warranty claims must be submitted within the applicable warranty period. Please retain your original order confirmation, receipt, and product serial number as proof of purchase.
Any replacement product provided under this warranty will not restart or extend the original warranty period. The replacement will remain covered for the remainder of the original warranty period.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear, including cosmetic changes that do not affect the functionality of the product.
- Accidental damage, including damage caused by dropping, impact, water exposure, or other accidents.
- Damage resulting from misuse, abuse, negligence, or improper operation.
- Damage caused by failure to follow the product's user manual or care instructions.
- Products whose housing has been opened, or that have been modified, repaired, or disassembled by anyone other than Nioksstil. Opening the retail box to use the device as intended does not void this warranty.
- Damage caused by the use of unauthorized accessories, components, or power supplies.
- Any other damage that is not caused by a defect in materials or workmanship.
How to Submit a Warranty Claim
If you believe your Nioksstil product has a quality or manufacturing issue, please contact us at:
Please include the following information in your email:
Subject: Warranty Claim – [Order Number]
Order Number:
Product:
Date of Purchase:
Description of Issue:
Please also attach clear photos or a video demonstrating the issue. Photos or a video are required. This information helps our team evaluate your claim more efficiently.
Our customer support team may request additional information or troubleshooting steps before determining the appropriate resolution.
Warranty Service for Products Purchased from Other Channels
This warranty applies to products purchased directly through the official Nioksstil website.
For products purchased through authorized third-party retailers or other sales channels, please contact the original seller or sales channel for warranty and after-sales support.
Important Information
The warranty applies only to the original purchaser and is not transferable unless otherwise required by applicable law.
Nioksstil reserves the right to determine whether a reported issue is covered under this Limited Warranty based on the information and evidence provided.
This Limited Warranty gives you specific legal rights. You may also have additional rights under applicable consumer protection laws in your country or region. Nothing in this warranty is intended to limit rights that cannot legally be excluded or restricted.
Need Help?
If you have questions about your warranty or believe your product may have a quality issue, please contact our support team.
Email: support@nioksstil.com